Glassy

Support

Need help with Glassy? Send a note and include your device model, iOS version, app version, and the steps that led to the issue. If an error includes a diagnostic ID, please copy it into your message.

Contact

Email chetfatter@gmail.com for support, feedback, bug reports, purchase questions, or restore-purchase help.

What to include

  • The feature you were using, such as import, editing a layer or slide, preview, or export.
  • Whether the project uses real data stickers, Liquid Glass, Live Photos, or scrolling-video export.
  • The exact error message and diagnostic ID, if shown. A screenshot of the error can also help.
  • The approximate time of the issue, including your time zone, so we can locate the relevant diagnostics.
  • Your App Store purchase or restore-purchase status, if relevant.

Restore a purchase

In Glassy, open Settings → Plan → Restore Purchases. You can also restore from the Plus screen. Use the Apple Account that made the purchase and complete any Apple verification on your device.

Restore only brings back an eligible existing purchase; it does not create a subscription. If your subscription is active but Plus is still unavailable, check your connection and try again. If an error persists, send us its message and diagnostic ID.

Allow saving to Photos

If Glassy cannot save to your photo library, use Go to Settings when offered, or open iPhone Settings and find Glassy → Photos. Allow adding photos, then return to Glassy and retry the export. The exact permission options may vary by iOS version.

An export did not finish

Keep your project and any original photos or videos. Check that your iPhone has free storage, then try the export again with Glassy in the foreground. For media stored in iCloud, make sure the originals are available on the device.

If it still fails, tell us whether you were exporting images, video, Live Photos or a scrolling video, and include the slide count and error details. Do not delete the app or your project as a troubleshooting step.

If the app asks for Plus, this is a subscription requirement rather than an export error. For a free export, choose a still image and remove or replace premium materials.

Privacy

Read the Glassy Privacy Policy for details about app data, optional integrations, and contact information. Please do not send passwords, payment card details, health data, or your complete project files.